Refund policy
RETURNS
We accept returns for 30 days. If your purchase is beyond 30 days, unfortunately we cannot offer you a refund or exchange.
To be eligible for a credit or replacement, your item must be unused and in the same condition that you received it with an accompanying receipt or proof of purchase.
Custom made covers cannot be returned.
REFUNDS
Once your returned item is received and inspected, we will send you an email confirmation that we have received your returned item. Your refund will then be processed, and a credit will automatically be applied to the original method of payment, within 30 days.
EXCHANGES
We can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thedarkbag.com and send your item to: The Dark Bag, 5885 Doyle Street, Emeryville CA 94608.
SHIPPING
To return your product, you should mail your product to:
The Dark Bag, 5885 Doyle Street, Emeryville CA 94608.
You will be responsible for paying for return shipping costs. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.